Frequently Asked Questions

Because you deserve to know what you're putting on your skin. A product claiming to contain niacinamide could have 0.5% or 10% - and that makes a huge difference in results. We list exact concentrations so you can make informed decisions and avoid doubling up on actives.

Absolutely. Gentle formulations are a core commitment, not an afterthought. Every product is developed with sensitive skin in mind - we avoid common irritants, use proven gentle delivery systems like encapsulated retinol, and always prioritize your skin barrier's health over quick results.

Yes, but layering matters. As a general rule: apply thinnest to thickest consistency. Our niacinamide and peptide serums layer beautifully together. If using retinol, save it for evening and alternate nights when starting. When in doubt, less is more - your skin absorbs better when not overwhelmed.

Morning: Cleanser → Serum (Brightening or Peptide) → Moisturizer → SPF. Evening: Cleanser → Treatment Serum (Retinol on alternate nights) → Moisturizer. Always give each product 30-60 seconds to absorb before the next step.

It depends on your concern. Hydration improvement: 1-2 weeks. Texture and glow: 3-4 weeks. Dark spots and hyperpigmentation: 6-8 weeks. Fine lines: 8-12 weeks. Skincare is a long game - we know that's not the exciting answer, but it's the honest one.

Yes, even on cloudy days and even if you're indoors near windows. UV damage is the #1 cause of premature aging and can reverse the benefits of your other products. Our Mineral Sun Shield SPF 50 is lightweight and leaves no white cast - there's no good excuse to skip it.

Our Brightening Serum with 10% Niacinamide and 4% Tranexamic Acid is specifically formulated for uneven tone. Niacinamide inhibits melanin transfer while tranexamic acid targets stubborn discoloration. Consistent use with daily SPF is key - expect visible improvement in 6-8 weeks.

This is incredibly common! Dehydrated skin lacks water, not oil. When your skin is dehydrated, it often overproduces oil to compensate. Our Barrier Repair Moisturizer with ceramides and squalane delivers hydration without heaviness, helping rebalance your skin.

Start with our Gentle Retinol Night Serum (0.3% encapsulated retinol). The encapsulation releases the retinol slowly, minimizing irritation. Begin with twice a week, then gradually increase. Always use SPF the next day, and don't mix with other actives when starting out.

Standard shipping takes 5-8 business days within the US. Free shipping on orders over $50. We also offer express (2-4 days) and priority (1-2 days) options at checkout. International shipping to most countries takes 10-21 business days.

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin, contact us for a return. Products must be at least 50% full for returns. We'll help you find an alternative that's better suited to your skin concerns.

During summer months, we use insulated packaging for orders shipping to hot climates. Our formulations are stable at normal temperatures, but extreme heat during transit can affect texture. If you receive a product that looks or feels off, contact us immediately.

Yes, 100%. We never test on animals, and we only work with suppliers who share this commitment. We're proud to be Leaping Bunny certified.

All Clarity Skin products are formulated and manufactured in the USA at FDA-registered facilities. We maintain strict quality control and work with cosmetic chemists who specialize in effective, gentle formulations.

Yes! Subscribe to your favorites and save 15% on every order. You can adjust frequency, skip shipments, or cancel anytime from your account. Most customers reorder serums every 6-8 weeks and moisturizers every 8-12 weeks.